Compliant Procedure

Compliant Procedure


How to Make a Compliant ?

If you are not satisfied with our service, treatment or environment that you have experienced or you feel that improvements are necessary, please inform. Complaints are received in person by the ‘On Duty’ “Customer Relation Executive” or drop a written complaint in the “Complaint Box” placed at the main entrance.
If the complainant is not satisfied with the above, he/she may please escalate the complaint to the “Complaint Management Team”
Quality Department
Your complaint, feedback and suggestions will be dealt professionally and confidentially.
If you feel that your complaint is not getting appropriate attention, you can escalate the matter to management staff, through
Complain to Department of Health (DOH)
If you are not satisfied from any of the above and with the action we have taken, you have the right to refer the complain to Department of Health (DOH) and contact them through

Toll free; 800-555, Email; contact@abudhabi.ae
Airport road, PO Box 5674, Abu Dhabi,
www.haad.ae, https://doh.gov.ae/contact-us